Changing an order status

Order Status shows in which stage of processing the orders are in. Changing the status can trigger other actions (such as email alerts) based on your store configuration.

There are four stages:

•

Submitted

•

Shipped

•

Returned

•

Canceled

As the order moves through each stage, its status must be updated.

To change the order status:

1.	Login to the storefront administration website. The Storefront Dashboard page is displayed.

2.	On the left Navigation pane, click Orders under Customers. The Orders page is displayed listing all orders in the database.

3.	Use Search to list only those orders for which you want to modify the status. Skip this step to view all orders.

4.	Click Status on the order to change its status. The Order # page is displayed.

5.	Select the current status from the drop-down list.

6.	Click Update. The Orders page is displayed with the status updated in the Order list.

Note: Changing the status will not Void or Refund credit card transactions. Please use the Refund feature for this.