Refund

Use Refund to refund the amount to the customer's credit card account in case of a canceled or returned order.

 

Note: This function works only with Authorize.Net and PayFlow Pro Gateways.

 

To refund a previously authorized payment:

 

1.Login to the storefront administration website. The Storefront Dashboard page is displayed.

 

2.On the left Navigation pane, click Orders under Customers. The Orders page is displayed listing all orders in the database.

 

3.Click Refund on the order to refund amount to the customer's credit card. The Refund Customer's Credit Card page is displayed.

 

4.Enter the following:

 

•Credit Card Number (last 4 digits): Enter the last four digits of the customer's credit card.
•Amount to Refund (does not apply to Voids): Enter the refund amount for captured orders. Leave blank for Voids.
5.Click Refund to refund amount for captured orders which were returned. Else, click Void to refund amount for canceled orders which were not captured. The Orders page is displayed and the customer credit card is credited with the refund amount.

 

See Also:

Search and view order information

Change order status

Capture

Download order information to Excel