Search and view service requests

To search and view service requests:

 

1.Login to the Multifront administration website. The Dashboard page is displayed.

 

2.On the top menu, click Service Requests under Order Management. The Service Requests page is displayed listing all cases in the database.

 

3.To search for service requests, under the Search Service Requests section, enter any or all of the following:

 

•Store Name: Select a store name from the drop-down list.
•Search Keyword: Enter a keyword. This can be a partial Case ID, Title, First Name, Last Name

or Company name.

•Case Status: Select a status for this case. Leave at All, if unsure.
•Click Search. All cases meeting the above search criteria will be displayed under Service Request List.

 

4.Click View on the service request to view its details. The Case page is displayed listing the case information, customer information and notes.

 

 

See Also:

Adding a new service request

Editing a service request

Adding a note to a service request

Sending a email reply to a service request