Sending a email reply to a service request

You can email a reply directly to a customer from an open service request. The contents of each reply email is annotated with a time stamp and the user who entered the reply and is added to the service request. This allows you to keep a full history of customer interaction.

To send an email to the customer regarding a case:

1.	Login to the storefront administration website. The Storefront Dashboard page is displayed.

2.	On the left Navigation pane, click Service Requests under Customers. The Service Requests page is displayed.

3.	Click Email Reply on the service request to send an email to the customer regarding the case. Reply to Customer page is displayed.

4.	Enter the following fields under Email Reply:

•	Email Subject: Enter a subject for this email.

•	Email Message: Enter the message to the customer.

5.	Click Submit. The Service Requests page is displayed and the email is sent to the email address specified in the customer information. The email will be logged as part of the service request.